Service and inspection for your solar installation.
Guardexy Care provides ad-hoc solar servicing and inspections. Describe what you need and choose a service partner based on your installation location and inverter brand.
MONITOR / GUARDEXY CARE
What Care includes
Professional solar inspection
Safety and compliance with regulations.
Thorough system check
Maximum performance, minimum risks.
One-off service
Fast, efficient, whenever needed.
02 FOR THE CUSTOMER
Fleet for teams. Care for customers.
A tool for the service team
A portfolio overview, alerts and service information.
FLEET / MONITORING
An offer for the customer
One-off servicing and inspections for a specific need.
CARE / SERVICE
Fleet is used by the installer’s service team; Care is the service offered to the customer.
03 HOW IT WORKS
From your request to a resolution
01
Request
02
Choose a partner
03
Assess the request
04
Service / inspection
Available data can inform the next service step.
04 SERVICE WORKFLOW
Request → Data → Verification → Remote resolution / site visit
The scope of service and inspection
Inspection within the requested scope
The scope is set according to the installation and service offer.
INSPECTION
An initial assessment of the situation
Working with available data before deciding on an intervention.
ASSESSMENT
Information for the next step
Passing information to the service team according to the agreed process.
SERVICE INFORMATION
Next steps
The next step depends on available data and the service process.
NEXT STEP
The scope of Care is defined by the requested service or inspection and the capabilities of the installation.
05 WHAT CARE INCLUDES
One-off service or ongoing monitoring?
Service and inspection when needed
For customers who need a solar system check, help with a fault or an inspection.
CARE
Ongoing proactive monitoring
Continuous 24/7 monitoring, expert oversight and annual servicing.
CARE+
Care addresses one-off servicing and inspections; Care+ provides ongoing proactive monitoring and regular servicing.
06 CARE VS. CARE+
Guardexy Care service and inspection pricing
Price on request
Pricing depends on the requested service or inspection.
CARE
The selected service partner determines the price and scope based on your request.
07 PRICE / SERVICE
Need solar servicing or an inspection?
Complete the request and choose a suitable partner for your installation.
Frequently asked questions
What does the customer receive with Care?
Care is a one-off solar servicing and inspection service. Your request can cover a professional inspection, a system check or a service intervention. Choose a partner based on the installation location and inverter brand, then agree the exact scope and price with them.
How does Care relate to Fleet?
Fleet is used by the installation company’s service team to manage its portfolio, alerts and service information. Care is a separate one-off servicing and inspection service offered to the customer. Fleet is therefore the team’s operational tool, while the agreed Care service determines the scope of customer support.
Does Care automatically include a technician visit?
Not automatically. The service team first assesses the available data and verifies what is happening. Depending on the situation, the next step is remote resolution or a prepared site visit if needed. The specific process and scope of care depend on the agreed service and the capabilities of the installation.
What is the difference between Care and Care+?
Care provides ad-hoc servicing and inspections for a specific need. Care+ provides ongoing proactive monitoring, expert oversight and annual servicing. The scope and terms are governed by the partner’s offer.
08 FAQ
