Ongoing proactive monitoring of your solar installation.
Guardexy Care+ combines continuous 24/7 monitoring, expert oversight and annual servicing to keep your solar installation under ongoing supervision.
MONITOR / GUARDEXY CARE+
MONITORING → DIAGNOSTICS → CARE
What Care+ includes
Continuous 24/7 monitoring
Your solar installation is always under supervision.
Expert oversight
Our team addresses deviations immediately.
Annual service
A preventive inspection for maximum performance.
02 WHY CARE+
Which product fits your use case?
The specific scope of both levels is governed by the installer’s offer.
MONITORING
Care: A check during service or inspection
Care+: Continuous 24/7 monitoring
CARE
Care: One-off servicing and inspections
Care+: Expert oversight and annual service
CUSTOMER
Care: A specific service need
Care+: Ongoing solar care
PRICE
Care: Price on request
Care+: Based on requirements
03 CARE VS. CARE+
Extended monitoring and service care
01
Ongoing monitoring
02
Alert
03
Diagnostics
04
Recommendation / service
An overview of the service care steps.
04 HOW IT WORKS
Monitoring → Alerts → Diagnostics → Service
When Care+ makes sense
Monitoring detects a problem
Monitoring detects a condition that needs attention, and the service team can take the next step.
SCENARIO 01
Diagnostics before a site visit
Available data helps the service team assess the situation before a potential site visit.
SCENARIO 02
Ongoing service care
Extended ongoing care continues according to the agreed service scope.
SCENARIO 03
Care+ covers situations in which the customer expects more than core solar monitoring.
05 CARE+ IN PRACTICE
Fleet+ for teams. Care+ for customers.
Customer
A higher scope of ongoing care according to the selected service.
CARE+
Fleet+ can provide the operational foundation; Care+ remains a separate customer product.
06 FLEET+ + CARE+
Guardexy Care+ pricing
Based on requirements
A higher-tier service product.
CARE+
The scope of monitoring and ongoing service care is governed by the agreed service terms.
07 PRICE / SERVICE
Service terms based on the selected scope
Support scope
Support scope and other operational terms form part of the specific Care+ offer.
Specific response times and support availability are governed by the agreed service terms.
08 SERVICE TERMS
Want to offer a higher level of ongoing care?
We will review your service model and the right scope of Care+ for your customers.
Frequently asked questions
What is the difference between Care and Care+?
Care provides one-off solar servicing and inspections. Care+ is an ongoing service combining continuous 24/7 monitoring, expert oversight and annual servicing. The specific scope and operating terms are governed by the partner’s offer.
How is the support scope determined?
The scope of support and other operating conditions form part of the specific Care+ offer. They depend on the selected monitoring and aftercare scope and the capabilities of the installation. Specific response times and support availability are governed by the agreed service terms.
How does Care+ relate to Fleet+?
Fleet+ is the service team’s operational tool for portfolio management, events, diagnostics and service information. It can provide information for aftercare. Care+ is a separate customer service with a higher level of care under the selected offer; it is not the same product as Fleet+.
09 FAQ
