Central monitoring of your entire solar portfolio.
Guardexy Fleet brings customer solar monitoring, security alerts and service information together in one interface. Keep track of your entire portfolio of installations, detect problems early and make your team’s work more efficient.
MONITOR / GUARDEXY FLEET
More customers. One overview.
Portfolio status based on available data from individual installations.
02 PORTFOLIO
NORMAL
No action needed
ALERTS
The status deserves a check
INCIDENTS
Find the cause
SERVICE
A prepared service visit
Know where attention is needed
No action needed
The solar installation is operating normally.
OK
The status deserves a check
The service team can see that something has changed at the installation.
ALERT
Find the cause
A specific installation is brought to the technician’s attention.
INCIDENT
A prepared service visit
The service team has more site information before travelling.
SERVICE
Statuses separate normal operation from installations that need inspection or service.
03 WHAT FLEET HELPS WITH
Diagnostics first. A site visit only afterwards.
01
Change / alert
02
Installation data
03
Assessment
04
Remote resolution / site visit
Fleet helps distinguish what can be checked remotely from situations that really need a technician.
04 SERVICE WORKFLOW
Change → Data → Assessment → Remote resolution / service
Monitoring can underpin a paid service
Portfolio overview
A service team tool for installations in its care.
FLEET
A higher level of monitoring
A separate higher-tier product with a broader portfolio management scope.
FLEET+
Fleet helps installers manage their portfolio operationally. Care / Care+ are follow-on service products for customers.
05 FLEET IN THE SERVICE MODEL
Several manufacturers in one portfolio
SOLAR
INVERTER
BESS
METERING
OTHER
The scope of monitoring and diagnostics depends on the integration.
06 TECHNOLOGIES
Fleet and Fleet+ feature comparison
Feature
GUARDEXY FLEET
GUARDEXY FLEET+
Solar installation monitoring
Installation overview
✓ Yes
✓ Yes
Data analytics
✓ Yes
✓ Yes
Device configuration
—
✓ Yes
Control automation configuration
—
✓ Yes
Installation settings
✓ Yes
✓ Yes
Device monitoring
Device overview
✓ Yes
✓ Yes
Firmware classification detection
—
✓ Yes
Parameter configuration
—
✓ Yes
Bulk parameter settings
—
✓ Yes
Automatic correction of incorrect settings
—
Planned
Firmware updates
—
Planned
System health monitoring
Incident detection (basic set)
✓ Yes
✓ Yes
Enable/disable detections
✓ Yes
✓ Yes
Incident detection (extended set)
—
✓ Yes
Manual incident entry from the mobile app
—
✓ Yes
Remote incident resolution
—
Planned
Opportunity monitoring
Additional service detection
—
✓ Yes
Installation expansion detection
—
✓ Yes
Activity overview
Smart and basic control activities
✓ Yes
✓ Yes
Configuration activities
✓ Yes
✓ Yes
Change overview
Changes from smart and basic control
✓ Yes
✓ Yes
Changes from configuration activities
✓ Yes
✓ Yes
Changes detected by automatic settings synchronisation
—
✓ Yes
Reporting / Alerting
Daily overview report
—
✓ Yes
Detected incident alerts
—
✓ Yes
Push notifications to the mobile app
—
✓ Yes
Installation and device audit report
—
✓ Yes
Other
Mobile app white labelling
—
✓ Yes
Community support
—
Planned
Flexibility programme
—
Planned
External service integration support
—
Planned
Fleet has its own licensing model
The core product for portfolio management.
FLEET
07 LICENCE
How a service team works with its portfolio
Portfolio status, alerts and service information are part of one overview.
08 SERVICE PRACTICE
How many solar installations do you manage?
We will show how Fleet can simplify monitoring and servicing your customer portfolio.
Frequently asked questions
Do all solar installations need the same inverter?
A portfolio can include technologies from different manufacturers. However, the scope of monitoring and diagnostics depends on the specific integration, so support for the equipment in each installation needs to be checked.
Data comes from manufacturer clouds or a BOX communication device, depending on integration. The monitoring centre runs in a browser without a separate program. Incidents and their history support service follow-up. Check tools against the agreed service and permissions.
How does Fleet relate to Care?
Fleet is a tool for installation and service teams to oversee and manage the installations in their care. Care and Care+ are follow-on service products for customers. Fleet helps the team work with its portfolio, while Care provides a separate layer of ongoing care.
09 FAQ
